How can we help you?

We’re a family-run business based in Barmouth, Wales, dedicated to friendly, personal service you can trust. Every order is handled with care, and we’re always here if you have questions—no bots, just real people who care.

Our shop is filled with quality toys, stationery, gifts, and craft items—perfect for families, crafters, and anyone looking for something special. We personally select our range to ensure great value and reliable quality.

If something’s not right, email us at customer.service@bazaar.wales or use our contact form and we’ll fix it quickly. We pride ourselves on fast, friendly support—your satisfaction is our top priority.

Of course! If you’re not completely happy with your purchase, you’re welcome to return most items within 14 days of receiving your order for a refund or exchange. Just make sure the item is unused and in its original packaging. To start a return, simply contact us and we’ll guide you through the process—no hassle, just friendly support. For all the details, you can also check out our full returns policy on our website. If you have any questions, we’re always here to help!

We want to make shopping easy for you! You can pay with all major credit and debit cards—including Visa, Mastercard, American Express, Diners Club, and Discover—using Shop Pay. We also happily accept PayPal, Apple Pay, Google Pay, and Clearpay. Choose whatever works best for you—your convenience is our priority!

Once your order is placed, we’re not able to change the payment method—so please double-check your choice at checkout. If you have any concerns or made a mistake, just get in touch with us right away and we’ll do our best to help. We’re always here to support you!

Your security is our priority. All payments are processed safely using trusted providers like Shop Pay, PayPal, Clearpay. We never store your payment details.

We know you’re excited to receive your order! We want your order to reach you quickly and safely! Most packages arrive within 3 days, and we always use tracked delivery services—sometimes Royal Mail, sometimes another trusted courier. As soon as your order is on its way, you’ll get a tracking link so you can follow its journey. If you have any questions about your delivery, just let us know—we’re always happy to help!

Yes, we do offer international shipping! No matter where you are in the world, we’re happy to send your order your way. Shipping times and costs may vary depending on your location, but rest assured—all parcels are sent with tracked delivery so you can follow your package every step of the journey. If you have any questions about international orders, just ask—we’re here to help!